Redesigning Service Delivery

Redesigning Service Delivery: A landscape study of operating models in urban local bodies
– Authored by Kriti Shukla and Pooja D’Souza

The Sattva team worked on the model of redesigning service delivery through Municipal Shared Services (MSS) models. This entailed conducting a landscape study of the existing operating models in urban local bodies, preparing operational guidelines for the implementation of a few selected shared service models and conducting feasibility studies.

MSS refers to the sharing of resources, including infrastructure, technological platforms and skilled/unskilled workforce between two or more local bodies. Several global research studies have demonstrated the advantages of MSS in terms of cost optimization and improvement in service delivery. The 15th Finance Commission has recommended the adoption of MSS in states across India and has sanctioned INR 450 crores towards this initiative.

Read more about the study in our blog, here:


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Sattva has been working with various non-profits and social organisations as well as corporate clients to help them define their social impact goals. Our focus is to solve critical problems and find scalable solutions. We assist organisations in formulating their long-term social impact strategy by strategically aligning with business to provide meaningful solutions to social issues.

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